Frequently asked questions
What are your shipping charges?
Australia, New Zealand: Free postage with orders over $80. Flat postage rate for an order $8.
Oversees: Free postage with orders over $300. Flat order rate $50.
What are current Sestra Care Product Delivery times?
4 – 6 working days in Australia and New Zealand.
6 – 13 Working days; North America, Europe, Asia and the Pacific
15 – 20 Working days Rest of the World.
How do I choose the right size for my loved one?
The Size Guides included on our website, found under the product ages can assist you in finding the right size. Please contact us if you need more information in addition to the Garment Size Guide. Our clothing is designed to assist in comfortable and struggle free dressing and undressing, and for people who need full assistance with their daily dressing. If you need more information, our customer service staff will help solve your special needs. Sizing available in most patterns from X-Small to Plus sizes.
On our website we state that that our garments are industrial dryer and machine wash friendly. We would recommend washing our garments on the warm cycle. The warm cycle for industrial settings means: Wash between 30-40 degrees, and dry on the delicate cycle. Our clothing has been tested in some of the most rigorous facility laundries available. We carefully choose fabrics made for the best durability, fade resistance and overall comfort.
Who is the open backed clothing made for?
For elderly or individuals living with a disability, living in a home or in a care facility, and hospital patients who are unable to wear standard clothing and look for alternatives to a hospital gown.
How do you handle my personal information?
We respect your privacy. Your personal information will only be used to provide you with the product you have ordered, except when disclosure is required or authorised by the law.
Do you wholesale your product ranges?
We happily sell product at wholesale rates based on Sestra Care Wholesale Terms and Minimum Orders. For wholesale enquiries and postage, please email Adina at firstname.lastname@example.org.